When Payable
Amount
Abandoned Bike Fee
If your bike is abandoned and requires retrieval, a towing fee will apply.
Within 20 km of the nearest Nibble Branch: $150.
Beyond 20 km: An additional $2 per kilometer, along with any outstanding rental fees until the bike is recovered.
Roadside Call-out
Bike Repossession
If your bike breaks down, we’ll come to collect it.
Within 20 km: Free of charge.
Beyond 20 km: $2 per kilometer.
If the issue is not related to a manufacturer's fault, an $88 call-out fee may apply, in addition to the $2 per kilometer charge for distances over 20 km.
Late Service Charge
Early Return Fee
If your subscription remains unpaid, we will repossess the bike and apply the associated collection fee.
After-Hours Drop-off
Service No-Show Fee
Regular servicing keeps your bike safe and maintains its warranty. Scan the QR code on the service sticker to book your free service and check the due kilometers.
$150 for repossession within 20 km.
$2 per km for distances beyond 20 km.
We have a minimum rental period of 4 weeks. If the bike is returned before this period, an early return fee will apply.
You receive a free 300 km buffer per service. After that, an additional charge of $0.10 per km will apply for any extra distance.
$30 per week for each week the bike is returned early.
$50 for after-hours returns.
$25 for missing a scheduled service without notification.
If you need to return your bike outside business hours, a fee will apply to cover staff assistance.
$10 for each missed payment.
If you miss your scheduled service appointment, a fee will apply as the allocated mechanic could have assisted another rider.
If your account has insufficient funds when we process your weekly rental payment, a fee will be charged to cover the dishonor cost.
Late Payment Fee
Toll Dishonour Fee
Tolls are charged to the card on file. If payment fails, an invoicing fee will apply to cover the processing time.
$5 for each unpaid toll.
Fee
Fine Processing Fee
A processing fee will apply for any parking, speeding, or traffic infringements that require transfer to your name.
$25 per fine.
Stolen Bike Excess
If your bike is stolen, an excess fee will apply. If recovered, the excess will be refunded minus any costs for damages, towing, or recovery.
$1,200 excess fee.
Accident Claim Excess
If you have an accident, an excess fee will apply. If damages are less than the excess, the difference will be refunded. If a third party is involved, the excess is still payable but will be refunded once costs are recovered from them.
$1,200 excess fee.
Lost Key Call-out
If you lose your key, a fee will be charged for us to bring you a replacement.
$88 (within 20 km)
$2 per km for distances beyond 20 km
Replacement Key
If your key needs to be replaced, a fee will apply.
$75 for a replacement key.
Lost/Damaged Accessories
If you lose or damage any accessories hired from Nibble Bikes, the following fees will apply.
Helmet: $120
Insulated Bag: $60
Helmet Visor: $35
Phone Holder: $25
Cleaning Fee
If your bike is returned excessively dirty, as determined by our workshop, a cleaning fee will apply.
$20 cleaning fee.
Refuel Fee
If your bike is returned with less than half a tank of fuel, a refueling fee will apply.
$20 refuel fee.
Security Deposit (Bond)
The security deposit is collected at pickup and refunded within 10 business days, pending clearance of any outstanding tolls, fines, damages, or payments.
$250 for Australian residents & student visa holders.
$500 for working holiday visa holders.
